emagine is looking for a Service Asset & Configuration Management Consultant.

Responsibility

  • Ensure that employees accept and follow SACM processes within ITIL.

  • Ensure the process’s deliveries and performance in relation to the SACM process’s KPI’s

  • Ensure the identification and execution of improvements

  • Ensure reporting and ongoing monitoring of the SACM process KPI’s

  • Ensure efficient use of tools

  • Ensure that resource allocation is coordinated with other processes and tasks

Tasks

  • Establish workflows for employees in the SACM process

  • Ongoing follow-up of deliveries and KPis

  • Reporting to process owner

  • Provide input for process improvements to the SACM Process Owner

  • Carry out ongoing improvement activities on the SACM process, as well as ensure cross-functional coordination

  • Continuous updating of documentation

  • Follow-up on whether registration practices are followed and tools are used as agreed

  • Participates on CAB board and similar.

  • Monitor that the output of the process delivers what was agreed

  • Communicate SLAs and KPIs to the business

  • Decide escalations both functionally and hierarchically

  • Decide on the prioritization of tasks in the SACM process

  • Decide on the handling of tasks that deviate from the SACM process

  • Decide the quality level of the SACM process tasks

Qualifications

  • Understand process journey and foundation

  • Understand how employees work in the process

  • Understand the need to work cross-functionally

  • ITIL process understanding at least at Foundation level and preferably at intermediate level

  • Business knowledge

  • Basic IT knowledge

  • Basic project management knowledge

Start date: ASAP

Duration: 4-6 Months.

Allocation: Fulltime, Hybrid - Onsite 3-4 days pr week.

Location: Ballerup.