This role focuses on managing post-go-live stabilization activities for a SAP S/4HANA implementation, essential for ensuring smooth operations and rapid issue resolution during critical hypercare phases.
Responsibilities:
Lead and coordinate hypercare activities across two templates (Sales & Finance and Distribution).
Drive the resolution of incidents and service requests across:
3 business process teams
4 technical support teams
Multiple impacted business units
Act as the client-side escalation point for priority issues, ensuring timely triage and resolution.
Monitor and manage tickets through ServiceNow, ensuring prioritization and SLA adherence.
Facilitate daily and weekly status reviews, issue trend analysis, and reporting to program leadership.
Coordinate with cutover teams to ensure readiness and transition activities are complete.
Collaborate with change management and training teams to address user adoption challenges.
Key Requirements:
Proven experience as a Hypercare or Cutover Manager in large-scale SAP S/4HANA deployments.
Knowledge of Sales, Finance, and Distribution business processes.
Experience managing cross-functional issue resolution across business and technical teams.
Proficient in ServiceNow or similar ticketing/ITSM platforms.
Strong stakeholder management skills.
Exceptional communication, organization, and problem-solving skills.
Nice to Have:
Experience with change management.
Familiarity with training processes for end-users.
Experience working in multinational teams.
Other Details:
Location: Europe with option to travel on request
Duration: May 25 - September 25
Reports to: Program Manager / Transformation Lead
