emagine is looking for an experienced IT ServiceDesk Supporter. The primary function of this role is to provide effective IT support and incident management within the organization, ensuring seamless operations for users and maintaining a high level of service desk performance. The main goal is to handle daily incidents, service requests, and AV support effectively.
Main Responsibilities:
Resolve daily incidents related to Office products and general laptop issues.
Handle service requests following clearly outlined processes.
Categorize and prioritize incoming cases in the IT service management (ITSM) system.
Provide direct phone support to users for incidents and questions.
Manage onsite physical equipment including docks, screens, and laptops.
Update inventory and order necessary equipment as needed.
Support AV equipment in meeting rooms and during large meetings.
Key Requirements:
Experience in IT Service Desk operations.
Proficiency in troubleshooting technical issues efficiently.
Excellent verbal and written communication skills.
Ability to work onsite and manage physical IT equipment.
Nice to Have:
Proficiency in Polish language.
Experience with ITSM tools.
